4.ServiceNow-01

ServiceNow

Align your business requirements with IT by implementing ServiceNow.

 

Overview

Today there is a widening gap between the accelerating complexity of organization processes and the capacity of enterprise solutions to deal and cope with it. This is leaving organizations vulnerable, making them lose in terms of profitability and competitiveness. To withstand these challenges you need an all-encompassing robust enterprise business solution like ServiceNow.

 

ServiceNow is a powerful and versatile cloud-based IT Service Management platform that supports incident, problem, change, and knowledge management, as well as a great many other IT processes.

 

At Serole, we let you put ServiceNow features to work in the real world. With ServiceNow, we manage and automate IT services, and help you build a solid foundation for different function of your organization. We effectively implement various system configurations within ServiceNow, and help you derive maximum benefits from it.

Highlights of our competencies

  • Official ServiceNow Partner
  • Certified ServiceNow Admins
  • Certified Implementation Specialists
  • System Monitoring

ServiceNow Integration Expertise:

service now

 

Key Advantages:

We create value for our customers through our comprehensive end-to-end solution offerings. Our accelerators and frameworks across industry domains enable to innovate, transform, enhance and optimize your business

  • Team of Solution Architects, ITIL consultants covering Service Now Platform
  • Expert blend of ITIL Functional, Technical resources and delivery practice coupled with industry experts
  • Unique advantage of having Service Now integration skills
  • Unique advantage of having industry domains specific skills
  • Collaboration and Co-Innovation with Service Now teams
  • Values added Methodologies, Templates, Accelerators and Solution frameworks
  • Our Center of Excellence with pre-defined process, frameworks and templates
  • Global Delivery Model to provide 24/7 delivery and support services

ServiceNow – Service Offerings:

At Serole we are focused on delivering a distinctive client experience through service offerings tailored to address customer’s unique needs. Our service offerings include:

 

Advisory and Strategy Services:

  • Application review and recommendations
  • Solution Architecture & Roadmap
  • COE and Best Practices
  • Due Diligence
  • Business Case Modeling

Implementation Services:

  • E2E Solution Architecture
  • ITIL Process Functional Consulting
  • Governance and Risk Compliance
  • Domain Solutions (Telco, Insurance, Banking, Higher Education)
  • Custom Feature Development
  • GAP Development
  • Offshore Factory Services
  • Testing and Training

Operations and Managed Services:

  • Comprehensive Administrative services
  • 24/7 Support and Maintenance
  • System Monitoring
  • Version Upgrades and Patches
  • Performance Tuning
  • Capacity Planning
  • Health Checks

 

Applications

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