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Remote Infrastructure Management

 Remote Infrastructure Management (RIM)  enables organisations to dramatically reduce IT expenditures and gain faster, more flexible service.

In order  to support business operations SLA’s and 24/7/365 support services. It has become increasingly difficult to provide onsite support at all times.  In this direction, It is important for organisation to have  ability to monitor, support, and maintain the performance of the various IT systems and infrastructure remotely. 

Our Service Offerings

Serole Technologies provides end to end Remote Infrastructure Management (RIM) services in a consistent, predictable and cost-efficient manner. Our Service Offerings Include:

  • 24 x 7 x 365 Monitoring & Alerting
  • Server Support & Management
  • Database Management
  • Storage Management
  • Network Management
  • Desktop Management
  • IT Asset Management
  • NOC Services
  • Migration Services
  • Remote Staff Augmentation

Key Differentiators

  • Experienced Team – Our team  has relevant qualifications,certifications and wealth of unique experience and understanding of IT security risks and the challenges
  • Customer Focus – Our partnership customer focused delivery model  to implement tactical, strategic objectives and goals
  • Outcome Based Engagements – Outcome based project engagements to achieve business benefits
  • Competitive Pricing – we offer competitive pricing structures using combination of onshore, offshore, near shore delivery models 
  • Continues Delivery and Support and – 24/7/365 round the clock delivery and fanatical support through onshore, offshore and near-shore models.

Key Benefits

Our Remote Infrastructure Management (RIM) services and solutions helps organizations to dramatically reduce IT expenditures. Some of the benefits include:

  • Single Point of contact for the infrastructure monitoring,management and the clock technical support.
  • Fully customizable real-time notifications
  • Reducing the time and costs associated with IT incidents
  • Promoting and enhancing consistency and compliance with procedures, regulations & best practices.
  • Providing better integration of Application team and Infrastructure team
  • Strategic  partnership alignment with best-of-breed security providers 

Use the contact form to get in touch with us. A Serole Consultant will get back with you to discuss your needs or Email us some details about your specific need and we will get in touch shortly to discuss it further



What our client says!

I would like to communicate my appreciation to the Serole team on their work on the successful implementation of “EIP Throttling” project. Serole Team lead the development and implementation of a solution to production problem that had impacted customer experience due provisioning delays. The solution has been delivered under aggressive timelines, and within constrains caused by other major projects. Serole team worked over the weekends and Christmas holidays to complete the development. The quick delivery didn’t compromise the quality of the solution: there were no functional defects identified in SIT and none performance related defects during PT testing. This is a fine example of work well done to improve our customer experience
Einat Zobel
Project Manager- Lion Pty Limited
A very big thank you to you and tour team for coming together to have this matter resolved. Considering the condition of the instance, your team performed remarkably and were very professional in all aspects.  I look forward to working with your team again in the future
Jack Epsimos
Performance & Environment Services - Optus
Thanks for your demonstration this afternoon. It was exciting to see it in action, using the words of the CAM specialist who witnessed its capability: “Wow, that's amazing!".  It has really  given me a confidence boost in T&Ps delivery and us being able to achieve some great tactical solutions next FY - it is truly exciting. Keep it up, thanks for your continued support and see you soon!
Digby Wilson
Head of Provisioning - Optus