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Managed IT Services

Managed IT Services enables enterprises to focus on their core competencies freeing up their resources for more strategic endeavors to fulfill the vision of the enterprise.

 In the changing economic environment, focusing on core business activities and competencies is the key to survival leave alone success and business leadership. In that direction, Managed IT Services model is a geared approach to outsourcing, providing skills and competencies, with the support tailored to meet customer’s requirements and the flexibility to implement and manage projects, operations and processes on an ongoing basis.

Our Service Offerings

  • IT Server Infrastructure Management
  • IT Database Infrastructure Management
  • IT Network Infrastructure Management
  • IT Desktop Infrastructure Management
  • IT Service Management
  • IT Service Desk

Why Serole Technologies for Managed IT Services?

Managed IT Services is one of the specialized areas of Serole Technologies as an IT Solutions company. While there are several choices in the industry for the Managed IT services, the differentiation and exclusiveness benefits are

Quality Standards & Tools

All of our services and operations are fully aligned with the most respected standards and frameworks. Our processes are based on the IT Infrastructure Library (ITIL) service management framework, and our organisations are ISO-certified with a focus on continuous service improvement and customer satisfaction.

Delivery Models

Serole Technologies offers Flexible Service Delivery Models with choice of convenient options. The Service Delivery Models can be onsite or offshore (remote) or combination of both onsite and offshore. Customer Further, the contractual assignments can be for short term or long term duration. Serole Technologies also undertakes complete outsourcing of some specific services like Facility Management or Security Services by deploying resources both at onsite and offsite. The flexibility in such deliver models provides options to choose the model that best suits their business requirement.

Use the contact form to get in touch with us. A Serole Consultant will get back with you to discuss your needs or Email us some details about your specific need and we will get in touch shortly to discuss it further


What our client says!

I would like to communicate my appreciation to the Serole team on their work on the successful implementation of “EIP Throttling” project. Serole Team lead the development and implementation of a solution to production problem that had impacted customer experience due provisioning delays. The solution has been delivered under aggressive timelines, and within constrains caused by other major projects. Serole team worked over the weekends and Christmas holidays to complete the development. The quick delivery didn’t compromise the quality of the solution: there were no functional defects identified in SIT and none performance related defects during PT testing. This is a fine example of work well done to improve our customer experience
Einat Zobel
Project Manager- Lion Pty Limited
A very big thank you to you and tour team for coming together to have this matter resolved. Considering the condition of the instance, your team performed remarkably and were very professional in all aspects.  I look forward to working with your team again in the future
Jack Epsimos
Performance & Environment Services - Optus
Thanks for your demonstration this afternoon. It was exciting to see it in action, using the words of the CAM specialist who witnessed its capability: “Wow, that's amazing!".  It has really  given me a confidence boost in T&Ps delivery and us being able to achieve some great tactical solutions next FY - it is truly exciting. Keep it up, thanks for your continued support and see you soon!
Digby Wilson
Head of Provisioning - Optus