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End-User Computing

End-user Computing services help reduce support time, improve availability and service.

At Serole, we focus first on end user computing needs rather than technology. We ensure that the end-user computing functions are optimized to extract maximum value from each type of operating environment.  We maximize productivity and organizational effectiveness by integrating end user technology with business processes. Our 24x7x365 support enables you to increase end-user satisfaction while minimizing downtime and total cost of ownership.

Our Service Offerings

We offer outcome based, results-driven solution and services across the spectrum of end user computing services our services include:

  • Desktop and Laptop Management Services
  • Desktop & Laptop Deployment and Migration
  • Desktop Virtualization Services
  • Field Support Services
  • Mobile Devices Management
  • Collaborative and Mobility Services
  • End User Global Service Desk
  • Directory Management Services

Key Differentiators

  • Experienced Team – Our team  has relevant qualifications,certifications and wealth of unique experience and understanding of IT security risks and the challenges
  • Customer Focus - Our partnership customer focused delivery model  to implement tactical, strategic objectives and goals
  • Outcome Based Engagements - Outcome based project engagements to achieve business benefits
  • Competitive Pricing – we offer competitive pricing structures using combination of onshore, offshore, near shore delivery models 
  • Continues Delivery and Support and – 24/7/365 round the clock delivery and fanatical support through onshore, offshore and near-shore models.

Key Benefits

Our  End-User Computing services and solutions helps organizations to improve availability and service. Some of the benefits include:

  • Faster migration and refresh programs
  • Improved user productivity with faster software rollouts and self-service tools
  • Reduced total cost of ownership through more consistent policies and processes
  • Continuous support enables you to increase end-user satisfaction while minimizing downtime and total cost of ownership.
  • Proactive monitoring, identifying and resolving problems often before they impact your services.
  • Robust desktop management service, by reducing downtime of the desktops and laptops.
Use the contact form to get in touch with us. A Serole Consultant will get back with you to discuss your needs or Email us some details about your specific need and we will get in touch shortly to discuss it further

 

What our client says!


I would like to communicate my appreciation to the Serole team on their work on the successful implementation of “EIP Throttling” project. Serole Team lead the development and implementation of a solution to production problem that had impacted customer experience due provisioning delays. The solution has been delivered under aggressive timelines, and within constrains caused by other major projects. Serole team worked over the weekends and Christmas holidays to complete the development. The quick delivery didn’t compromise the quality of the solution: there were no functional defects identified in SIT and none performance related defects during PT testing. This is a fine example of work well done to improve our customer experience
Einat Zobel
Project Manager- Lion Pty Limited
A very big thank you to you and tour team for coming together to have this matter resolved. Considering the condition of the instance, your team performed remarkably and were very professional in all aspects.  I look forward to working with your team again in the future
Jack Epsimos
Performance & Environment Services - Optus
Thanks for your demonstration this afternoon. It was exciting to see it in action, using the words of the CAM specialist who witnessed its capability: “Wow, that's amazing!".  It has really  given me a confidence boost in T&Ps delivery and us being able to achieve some great tactical solutions next FY - it is truly exciting. Keep it up, thanks for your continued support and see you soon!
Digby Wilson
Head of Provisioning - Optus