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Business Process Optimisation

There’s always a better way to do things. Any operation can be improved upon. Wouldn’t it be nice to wave a magic wand and have your entire organisation at peak possible efficiency? At Serole, we can give you the next best thing.

We start by getting to know your business and its processes more intimately. This thorough procedure is called Business Process Discovery. Serole will work with your end users, onsite, to evaluate the process analytics and to identify areas for potential process improvement. We will assist you in evaluating a Business Process Management (BPM) paradigm enabled by a Service Oriented Architecture (SOA) solution. The bottom line? We help ensure the solution meets with your business performance objectives.

Serole’s business process optimisation solution will help you,

  • Increase your revenue,
  • Eliminate waste and improve the bottom line,
  • Reduce frustration and retain key employees,
  • Enjoy unlimited access to all of our business process workflow templates,
  • Collect data and get feedback on anything, anytime,
  • Quickly build reports to analyse all the data collected,
  • Enjoy full visibility of critical activity, and
  • Get business processes optimised quickly and easily.

Our Approach

Serole’s business process optimisation services provide a structured framework to document and evaluate all business processes. This approach includes,

  • Applying “best practices” workflow templates to capitalise on the experiences of past, successful implementations,
  • Mapping process activities to organisational roles to clarify responsibilities and identify stress points,
  • Mapping interrelated processes between the trial life cycle and supporting systems in order to determine the broadest impact of proposed changes,
  • Defining reports that can be used to track, monitor and analyse key operational metrics, and
  • Piloting new processes and role definitions to determine how they will work in a real-world scenario.

During the project, clients participate in process optimisation workshops to ensure that the joint team remains focused on those areas where technology and process adjustments can have the greatest impact.

Service Offerings

  • Strategic Alignment Assessment Services — Identifying top strategic and business goals, and the core business processes that affect them.
  • Implementation of Concrete metrics — Quantifying business objectives in terms of key performance indicators (KPIs) and other forms of business metrics for those processes.
  • Business Dashboard Development for Continuous Monitoring — Computing business measures in real-time and tracking actual vs. target performance through a combination of reports, alerts, and automated remediation actions.

Use the contact form to get in touch with us. A Serole Consultant will get back with you to discuss your needs or Email us some details about your specific need and we will get in touch shortly to discuss it further

What our client says!


I would like to communicate my appreciation to the Serole team on their work on the successful implementation of “EIP Throttling” project. Serole Team lead the development and implementation of a solution to production problem that had impacted customer experience due provisioning delays. The solution has been delivered under aggressive timelines, and within constrains caused by other major projects. Serole team worked over the weekends and Christmas holidays to complete the development. The quick delivery didn’t compromise the quality of the solution: there were no functional defects identified in SIT and none performance related defects during PT testing. This is a fine example of work well done to improve our customer experience
Einat Zobel
Project Manager- Lion Pty Limited
A very big thank you to you and tour team for coming together to have this matter resolved. Considering the condition of the instance, your team performed remarkably and were very professional in all aspects.  I look forward to working with your team again in the future
Jack Epsimos
Performance & Environment Services - Optus
Thanks for your demonstration this afternoon. It was exciting to see it in action, using the words of the CAM specialist who witnessed its capability: “Wow, that's amazing!".  It has really  given me a confidence boost in T&Ps delivery and us being able to achieve some great tactical solutions next FY - it is truly exciting. Keep it up, thanks for your continued support and see you soon!
Digby Wilson
Head of Provisioning - Optus