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Business Process Discovery

Whenever you make a change, you first need to study the thing being changed. You need to be aware of its properties and current state. Without this knowledge, any changes will likely cause more damage than good.

The same applies for changes to business processes. That’s why business process discovery is so vital.

Serole has developed a unique framework which allows for the rapid discovery of all kinds of hidden process improvement opportunities — converting ad hoc and manual procedures into streamlined and consistent, automated processes.

Service Offerings

Serole’s Business Process Discovery services include:

  • Business process as-is analysis,
  • Process improvement and automation analysis,
  • Process assessment and prototyping,
  • Identification of repeating patterns and special cases, and
  • Implementation of best practices.

Our flexible pricing applies to projects of all sizes. We aim to tailor our services and solutions to meet every customer’s budget and growth plans. And we offer multiple delivery models to help keep the project’s costs within budget.

Use the contact form to get in touch with us. A Serole Consultant will get back with you to discuss your needs or Email us some details about your specific need and we will get in touch shortly to discuss it further

What our client says!


I would like to communicate my appreciation to the Serole team on their work on the successful implementation of “EIP Throttling” project. Serole Team lead the development and implementation of a solution to production problem that had impacted customer experience due provisioning delays. The solution has been delivered under aggressive timelines, and within constrains caused by other major projects. Serole team worked over the weekends and Christmas holidays to complete the development. The quick delivery didn’t compromise the quality of the solution: there were no functional defects identified in SIT and none performance related defects during PT testing. This is a fine example of work well done to improve our customer experience
Einat Zobel
Project Manager- Lion Pty Limited
A very big thank you to you and tour team for coming together to have this matter resolved. Considering the condition of the instance, your team performed remarkably and were very professional in all aspects.  I look forward to working with your team again in the future
Jack Epsimos
Performance & Environment Services - Optus
Thanks for your demonstration this afternoon. It was exciting to see it in action, using the words of the CAM specialist who witnessed its capability: “Wow, that's amazing!".  It has really  given me a confidence boost in T&Ps delivery and us being able to achieve some great tactical solutions next FY - it is truly exciting. Keep it up, thanks for your continued support and see you soon!
Digby Wilson
Head of Provisioning - Optus