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Energy & Utilities

This industry keeps the world running. We are also keenly aware that automation and technological infrastructure keep this industry running smoothly. And yet there can always be improvements. Serole can help.

We provide end-to-end solutions to the energy and utilities domain.

Domain Expertise

Serole can bring a broad range of skills to bear on your operational improvements and day-to-day management, like,

  • Asset Management,
  • Work Management,
  • Inventory Management,
  • Contracts Management,
  • Street works Management,
  • Capital Project Management, and
  • Field Service Management.

Solution and Services

Serole’s service delivers,

  • Asset, Device and Service Monitoring;
  • Informed Decision Making Billing;
  • Improved Customer Experience;
  • Business Process Automation;
  • Regulatory, Risk & Compliance Management; and
  • Security Solutions.

Our flexible pricing applies to projects of all sizes. We tailor our services and solutions to meet every customer’s budget and growth plans. And we offer multiple delivery models to help keep the project’s costs within budget.

Our Delivery Models

Any Serole project can be delivered from any of our locations, or any combination of them. The decision about where to hold the project is all about the client and the project needs. Occasionally it’s essential to undertake the whole project onsite, co-located with the client. From our viewpoint, this approach holds many advantages. It makes the work we’re doing ultimately transparent and collaborative, but holding the project onsite is not always an option, or even the best solution.

Modes of Delivery Explained

Distributed — The project team is split across more than one site. That’s it. Nothing more complicated! A distributed team could be in two different offices. Of course, they still face communication challenges and need tools to support their collaboration. We have successfully practiced Distributed Agile for many years, and often in combination with offshore delivery.

Offshore — Primarily, these are projects delivered from a single offshore centre. Often these engagements start with a thorough face-to-face meeting at the best possible location. Then, with everyone sharing a common understanding of the challenge, the project team members are co-located, most frequently at one of our offices in India.  


Serole Approach

Business Benefits

Limitations in client-server technology. The client-server application is running on terminal server. Implemented SOA* concepts and converted all the existing services to web services. Faster response times and greater flexibility. Allows the business to extend their full reach onto the internet.
Integrating IVR* to the legacy billing systems. Implemented SOAP* Web Services to integrate legacy platform to IVR. Real-time verification of customer details, and reduction in customer handling time.
*IVR: Interactive voice response *SOA:Service-oriented architecture*SOAP: Simple object access protocol


Serole Advantage

    • We have extensive knowledge across several business domains, solid vendor partnerships and a track record for delivering agile solutions.
    • We have trained and certified consultants as part of our product development team.
    • Our business partnerships with software giants, like Oracle, Microsoft, SAP, Tibco and Hewlett Packard, ensure quality services and depth of expertise.
    • Serole's proprietary accelerators, templates, frameworks and E2E* visibility solutions guarantee a host of benefits to you. These include, expedited, consistent and high quality deliverables, seamless integration and migrations, and reduced cost of development per integration.
    • We have created a powerful testing tool, built on open source frameworks and libraries, to cater to the specialised testing needs of complex integrations built on middleware by webMethods, Tibco and Oracle Fusion.
    • Our Knowledge Repository facilitates quicker turnaround in resolving issues and in providing enhanced service levels. This includes an extensive storehouse of Standard Operating Procedures, processes and metrics collection programs for faster execution of development, migration and support tasks.
    • Our ISO 9001:2008 certified processes, together with our integrated global delivery model, ensures rapid development, deployment and 24/7 support.

  * E2E — End-to-end.

Success Stories

These are some examples of what we, at Serole, have done for our clients:

  • Automated Local Number Portability workflow solution to reduce the number porting process from 90 days to 20 days.
  • Purchase order management workflow solution to reduce the PO approval process from 20 days to 2 days.
  • Material returns, order process workflow to manage all the returns for plants and sites in order to reduce warehouse costs.
Use the contact form to get in touch with us. A Serole Consultant will get back with you to discuss your needs or Email us some details about your specific need and we will get in touch shortly to discuss it further

What our client says!

I would like to communicate my appreciation to the Serole team on their work on the successful implementation of “EIP Throttling” project. Serole Team lead the development and implementation of a solution to production problem that had impacted customer experience due provisioning delays. The solution has been delivered under aggressive timelines, and within constrains caused by other major projects. Serole team worked over the weekends and Christmas holidays to complete the development. The quick delivery didn’t compromise the quality of the solution: there were no functional defects identified in SIT and none performance related defects during PT testing. This is a fine example of work well done to improve our customer experience
Einat Zobel
Project Manager- Lion Pty Limited
A very big thank you to you and tour team for coming together to have this matter resolved. Considering the condition of the instance, your team performed remarkably and were very professional in all aspects.  I look forward to working with your team again in the future
Jack Epsimos
Performance & Environment Services - Optus
Thanks for your demonstration this afternoon. It was exciting to see it in action, using the words of the CAM specialist who witnessed its capability: “Wow, that's amazing!".  It has really  given me a confidence boost in T&Ps delivery and us being able to achieve some great tactical solutions next FY - it is truly exciting. Keep it up, thanks for your continued support and see you soon!
Digby Wilson
Head of Provisioning - Optus